After long discussion Japanese Foreign Minister Hirofumi Nakasone and his Peruvian counterpart, Jose Antonio Garcia Belaunde, have reached to hold talks on a bilateral trade accord between two countries. Japan is expected to seek lower duties on various cars sold to Peru; whereas it is expected Peru will push for better access to Japan’s farm and fisheries markets.

More to the point, Peru has the largest Japanese population outside of Japan. These relations are being patched up after Japan refused to extradite former Peruvian President Alberto Fujimori. Fujimori fled to Japan in 2000 at the same time as embroiled in a corruption scandal. He was later arrested in Chile while trying to engineer a political comeback. Currently he is in prison. Many think, this agreement make better impact between two countries commerce and trade.

Russia and China signed a $25 billion biggest ever power deal in Beijing on Tuesday that will see China protected oil supplies from Russia for the next 20 years in return for loans.
Russia’s state oil champion Rosneft and pipeline monopoly Transneft signed a long-delayed deal to borrow the money from China Development Bank during talks in Beijing.
The agreement will see Siberian oil going to China. Russian Deputy Prime Minister Igor Sechin told state news channel that,

“We agreed on supplies of 15 million tonnes of oil every year over a period of 20 years.”

The company Transneft would receive $10 billion of the loan and Rosneft the other $15 billion and, in return, will receive 300,000 barrels of oil a day for 20 years. Transneft Vice-President Mikhail Barkov told Reuters,

“The maturity is around 20 years and this credit is linked to supplies. It is a historic event and the start of a big journey.”

China and Japan, two major importers of oil which are measured as key markets for Russia’s East Siberian oilfields. And it is predictable that, after this new agreement the bond between Russia and china will be more tied. Moreover, in recent years China has turned to Russia and some of its former satellites for oil partnerships.

When it comes to business the customers are always the kind. The main strategy of the success to the business is to impress the customers and having good relationship with the customers. So, this is where the Customer relationship management comes to the action.

What is CRM?
To achieve the success in the business it is essential to have a good relationship with the customers. As a result IT systems that specifically address the problems of dealing with customers on a day-to-day basis are growing in popularity. Customer relationship management or CRM is not just the application of technology, but is also a strategy to learn more about customers’ needs and behaviors in order to develop stronger relationships with them. It is actually more of a business philosophy than a technical solution to help out in dealing with customers effectively and efficiently. But however, successful CRM relies on the use of technology.

Why the CRM?
In the commercial world the importance of retaining existing customers and expanding business is vital. The more opportunities that a customer has to perform business with your company the better, and one way of achieving this is by opening up channels such as direct sales, online sales, franchises, use of agents, etc. On the other hand, the more channels you have, the greater the need to manage your interaction with your customer base.

Customer relationship management or CRM helps businesses to gain an approaching into the behavior of their customers and modify their business operations to ensure that customers are served in the best possible way. In fundamental nature, CRM helps a business to recognize the value of its customers and to capitalize on improved customer relations. The better you understand your customers, the more responsive you can be to their needs.

CRM can be achieved by the following way:

• finding out about the customers’ purchasing habits, opinions and preferences
• changing the way you operate to improve customer service and marketing
• profiling individuals and groups to market more effectively and increase sales

The UAE Government announced on Wednesday that it is going to implement a special action plan under which it will inject 4.36 billion dollars extra capital into the following financial institutions in the state. The institutions are National Bank of Abu Dhabi, Abu Dhabi Commercial Bank, First Gulf Bank, Abu Dhabi Islamic Bank, and Union National Bank. The recent step is aimed at strengthening confidence in the financial sector which has been shaken as a result of the global financial crisis.

The UAE Government said that it would purchase bonds with no maturity date from five banks as a precautionary step to boost confidence into the UAE banking sector. It is recalled that November 2008 Barclays announced plans to lift 11.8 billion dollars, by selling shares to Abu Dhabi and Qatar as a means of meeting the new capital requirements imposed by the UK government on banks which were looking for government support. Under the plan announced by Barclays Sheikh Mansour bin Zayed al-Nahyan would own up to 16% of Barclays. Zayed al-Nahyan is a member of the royal family of Abu Dhabi and chairman of the International Petroleum Investment Company.

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Last Monday London Heathrow Airport, the world’s busiest international airport, had to close both runways as snow landed heavily on the UK. According to the report Heathrow and three other commercial airports in London warned of severe delays and flight cancellations. Due to heavy snow bus and train services were also suspended whilst risky conditions in southern and central England brought major air, rail and road transport systems to a halt. At Heathrow extra 250 flights were cancelled and a further 1,000 were delayed. On the other hand, the UK Meteorological Office has warned of further snow and bad weather, with freezing winds blowing in from Russia. The airports officials said, due to snow, they have to pay much damage in this sector.